City Commissioners approve new contract for Community Pride App

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John Lee

The City of Pampa Commissioners met via Zoom on Tuesday afternoon for a regularly-scheduled meeting.
During the meeting, the Commissioners approved a five-year agreement with Accela for the management and maintenance of the City of Pampa’s Community Pride App.
City Manager Shane Stokes said the that prior to the app’s launch several years ago, there were some shortfalls when a resident would call with a complaint.
“Either they would get transferred to another department or the ticket would be lost,” Stokes said. “We started the app to try and prevent that. So when a citizen puts a complaint or request into the app, it goes directly into the department responsible for that. No middle man and it gives us the ability to track that.”
Stokes lauded the City’s staff for 99 percent complete on the requests sent to the app and said the citizens have complimented the City’s execution of the program.
Mayor Brad Pingel said the app gives the community a way to access the City directly if they have a problem.
“They know it’s going to be tracked, traced and followed up on,” Pingel said. “And they can follow up on the progress as it goes on. I think it’s a great thing and am glad we jumped on board with this five years ago.”
Commissioner Matt Rains echoed Pingel and said he feels like it is a fantastic tool for the community.
“I know I’ve shared it with my neighbors and friends,” Rains said. “I’m surprised by the amount of people that don’t know it exists. It’s a really valuable tool to our citizens.
“There are people who may not be able to make it to the landfill or hire someone to take something to the landfill for them. The ability to put it on your curb and have it taken care of is a good deal.”
Commissioner Jimmy Keough said he has received calls from people who either don’t know about or haven’t used the app have given positive feedback after they used the app.
Earlier in the discussion, Director of Public Works Gary Turley gave a report about incidents filed to the app.
For five years, the biggest request had been curbside pickup (2,078 tons).
“That’s tonnage that would have been in our alleys and we would have had to do special cleanup days,” Turley said. “We really appreciate our citizens using the app and putting it on the curb where it’s easy for us to come and get it.”
The second-highest request was high weeds/grass, dumpster issues was the third-highest request.
In 2019, the City had 2,125 requests with 99.6 percent of them completed. The top three was curbside pick-up, high weed/grass and dumpster issues.  In 2020, there has been 1,668 requests with 97.7 percent completion.
“Some of that may be a pot-hole that’s in the process of being completed or curbside pick that hasn’t been put in (on our end),” Turley said. “The top three are still curbside collection, high weeds/grass and dumpster issues.”
Turley added when an item hasn’t been addressed in three days, there is an update given to the City by the app.
The Commissioners also approved the following items:
• Resolution No. R20-027, a Resolution by the City Commission adopting Executive Order GA-30 and extending to November 9, 2020 the City of Pampa’s Declaration of Local Disaster.
• Approving on first reading Ordinance No. 1740, an Ordinance by the City Commission amending the revenues and the appropriations for the fiscal year beginning Oct. 1, 2019 and ending Sept. 30, 2020.
• Excuse the absence of Commissioner Karen McLain from the Sept. 28, 2020 Regular Commission Meeting.
• Minutes of the Sept. 28, 2020 Regular Commission Meeting as presented.

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