Recent storms may have consumers wondering who to do business with. BBB tips and red flags to watch out for will help.
Although getting back to normal is your first priority, repairs and clean-up will take some time.
Before you pay or sign:
Make temporary repairs, using a trusted company. This allows you time to hire the right contractor for your job.
Contact the BBB at www.bbb.org/Amarillo or 806-379-6222 for a list of accredited businesses in an industry or to check on a specific business. It’s free, fast and easy.
Check with your insurance company about coverage and specific filing requirements.
Get some bids and compare apples to apples. Make sure bids are itemized and cover the project needs. Keep in mind a bid is only an estimate of the work and costs of the project. Be prepared for some adjustments for the unknown. If you change or add to the estimate, your contract details, including costs will change. There’s a lot more to the overall business transaction than price alone. Also consider: time, value, warranty, customer service and seeking a positive and professional relationship is crucial.
Use BBB’s Get A Quote tool to get quotes from local Accredited Businesses.
Most Cities in the panhandle require contractors to register and give proof of bond. Ask the company to see their City registration, check with the City and with BBB.
Prepare a written agreement with anyone you hire. Outline the work to be done, the materials to be used, and the price breakdown for both labor and materials and any special instructions or requirements. Review it carefully before signing. Never sign a blank contract.
Avoid high pressure tactics. Trustworthy companies will be here when you’re ready to buy and will allow you time to check them out.
Don’t pay in advance, and don’t pay cash. It’s OK to pay some money up front but first make sure the company shows up for and completes the first day of work. While most companies don’t ask for money up front, some may. A good rule of thumb is 1/3 after the first day of work; 1/3 halfway through the project and the final third when the project and all inspections are complete (insurance, City, etc.). If your project does not require a formal inspection by a third party, make sure it passes your inspection before signing off on it.
Ask questions and if you don’t receive straight answers, choose a different company.
Using BBB resources before you do business might help avoid using our complaint services later.
